Shipping & Delivery
Processing & Cutoff
- Orders placed by 2:00 PM Pacific Time usually ship the same business day.
- Orders after cutoff ship the next business day (Mon–Fri, excluding holidays).
- Preorder/backorder items ship when available—we’ll email updates.
Carriers & Methods
- We ship via UPS and USPS (options shown at checkout).
- Tracking is emailed as soon as your label is created.
- Expedited options appear at checkout when available.
Rates & Delivery Estimates
Real-time rates
Calculated at checkout based on weight, dimensions, destination, and method.
Typical timelines
- Standard: 2–6 business days
- Expedited: 1–3 business days
- Remote/rural areas may add 1–2 days
Tracking
Find your tracking link in the shipment email or under My Account.
Addresses, Issues & Restrictions
Correct addresses
- Include unit/suite numbers to avoid delays.
- PO Boxes supported when eligible by selected method.
- Freight-size items require a physical address.
Damaged / Lost packages
- Keep packaging and contact us within 48 hours for damage claims.
- If marked “delivered” but missing, check with neighbors/carrier first, then reach out to Support.